Terms and Conditions
Effective August 24, 2026
1. Agreement and authority
These Terms are an agreement between HQE Systems Inc., a California corporation ("HQE," "we," or "us"), and the person or organization using QaiS, QRM Workspaces, our mobile applications, and related services (the "Service"). If you use the Service for an organization ("Customer"), you represent that you may bind Customer. If you cannot agree or lack that authority, do not use the Service.
An order form or other signed agreement controls if it expressly conflicts with these Terms. Customer is responsible for its users, account administrators, and compliance with applicable law.
2. Accounts and the Service
You must provide accurate information, protect credentials, use individual accounts, and promptly report suspected unauthorized access. Customer administrators control membership, permissions, connected services, and Customer Data in their workspace. The Service is for business use and is not directed to anyone under 16.
We may improve, add, remove, or change features. Preview, beta, App Builder, and AI features may change more often and are provided for evaluation unless an order form says otherwise.
3. Plans, payment, and cancellation
Free plans are limited to the published included users. Team and Business plans are billed per purchased user, subject to the published minimum quantity. Enterprise pricing and commitments exist only in a signed order form. Prices exclude taxes, duties, and similar charges.
Paid subscriptions renew for the same billing period until canceled. Stripe processes payment information; HQE does not store full payment-card numbers. Customer authorizes recurring charges and must keep billing information current. Customer may manage or cancel a self-serve subscription through Settings → Billing or by contacting billing@qais.app. Cancellation takes effect at the end of the paid period. Fees are non-refundable except where law or a signed order form requires otherwise.
Account deletion does not by itself cancel an organization subscription. The workspace owner must separately cancel billing before deleting the owner account.
4. Customer Data
Customer owns Customer Data. "Customer Data" means content, records, files, messages, and personal information submitted to the Service by or for Customer. As between the parties, Customer retains all rights in Customer Data and is responsible for having the rights and notices needed to submit and instruct us to process it.
Customer grants HQE and its subprocessors a non-exclusive, worldwide license to host, copy, transmit, display, modify, and otherwise process Customer Data only as needed to provide, secure, support, improve, and comply with law for the Service. This license ends when the applicable Customer Data is deleted, except for lawful retention and backup rotation.
HQE may create and use aggregated or de-identified information that cannot reasonably identify Customer or a person to operate, secure, analyze, and improve the Service. HQE will not attempt to re-identify it except to test de-identification or as required by law.
5. HQE property and license
HQE owns the Service, including its software, source and object code, interfaces, workflows, designs, documentation, templates, models and prompts created by HQE, know-how, improvements, and all related intellectual-property rights. Customer Data is excluded.
During the subscription, HQE grants Customer a limited, non-exclusive, non-transferable right for authorized users to use the Service for Customer's internal business. Customer may not copy, resell, reverse engineer, circumvent access controls, scrape at unreasonable volume, or use the Service or its output to build or train a competing product except where law prohibits that restriction.
Feedback is voluntary. Customer grants HQE a perpetual, irrevocable, royalty-free right to use feedback without restriction or attribution, provided it does not identify Customer or disclose Customer Data.
6. AI features
AI features can be inaccurate, incomplete, or unsuitable. Users must review outputs and remain responsible for decisions, filings, communications, safety, employment, financial, medical, legal, and other consequential uses. The Service is not a substitute for professional advice.
Prompts and relevant Customer Data may be sent to AI and infrastructure providers to produce requested results. HQE does not use or license Customer Data to train general-purpose AI models unless Customer gives an explicit written or in-product opt-in. Customer must not submit information it is not authorized to disclose and should apply human review appropriate to the risk.
7. Acceptable use
Customer and users may not use the Service to break the law or another person's rights; distribute malware; harass or exploit people; send unlawful spam; bypass security or usage controls; probe systems without written permission; impersonate others; generate deceptive, infringing, or illegal material; or interfere with the Service or other customers. High-risk automated decisions require appropriate human oversight.
We may investigate, remove content, rate-limit, or suspend access when reasonably necessary to prevent harm, secure the Service, comply with law, or address a material breach. When practical, we will give notice and an opportunity to cure.
8. Privacy, confidentiality, and security
Our Privacy Policy explains personal-information practices. Each party will protect the other's non-public business, technical, and financial information with reasonable care and use it only for this relationship. Confidential information excludes information that is public without breach, independently developed, or lawfully received without a duty of confidence.
HQE maintains safeguards designed for the nature of the Service, but no system is perfectly secure. Customer is responsible for its endpoint security, permissions, exports, connected services, and lawful configuration.
9. Third-party services
Optional integrations and third-party services are governed by their own terms. Customer authorizes the exchange of data necessary to use an enabled integration. HQE is not responsible for a third party's service, acts, or changes, but remains responsible for its own obligations under these Terms.
10. Suspension, termination, and data
Either party may terminate as allowed by the plan or order form. HQE may suspend or terminate for material breach, nonpayment, unlawful use, a security threat, or if required by law. Customer should export needed data before termination. After termination, HQE may delete Customer Data after a reasonable transition and retention period, subject to legal obligations, backup rotation, and the Privacy Policy.
Terms concerning fees, ownership, confidentiality, disclaimers, liability, indemnity, and dispute provisions survive termination.
11. Warranties and disclaimers
HQE warrants that it will provide paid Service using commercially reasonable care. Customer's exclusive remedy for a material breach of this warranty is re-performance or termination and a prorated refund of prepaid fees for the affected unused period.
EXCEPT FOR THAT EXPRESS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, BETA FEATURES, AND AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." HQE DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
12. Liability limits
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, OR FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, EVEN IF ADVISED THEY WERE POSSIBLE.
HQE'S TOTAL LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE GREATER OF $100 OR THE FEES CUSTOMER PAID HQE FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limits do not apply where they are prohibited by law or to a party's fraud or willful misconduct.
13. Indemnity
Customer will defend and indemnify HQE and its personnel against third-party claims arising from Customer Data, Customer's unlawful or unauthorized use of the Service, or Customer's material breach of Sections 4 or 7. HQE will promptly notify Customer and allow Customer to control the defense, provided Customer may not settle a claim by admitting fault or imposing a non-monetary obligation on HQE without consent.
14. Governing law and disputes
California law governs these Terms, without regard to conflict-of-law rules. State and federal courts located in Riverside County, California have exclusive jurisdiction, and each party consents to that venue. Nothing prevents either party from seeking emergency injunctive relief to protect data, security, or intellectual property.
15. General terms
Neither party is liable for delay caused by events beyond reasonable control. Customer may not assign these Terms without HQE's consent; HQE may assign them in connection with a merger, reorganization, or sale of substantially all related assets. These Terms, applicable order forms, and incorporated policies are the entire agreement about the Service. Invalid provisions are limited to the minimum necessary, and failure to enforce a provision is not a waiver.
We may update these Terms prospectively. We will post the effective date and give reasonable notice of material changes. Changes do not retroactively alter an existing paid period. Continued use after the effective date means acceptance.